Last updated 19 September 2026
For DNS hosting and related services operated by KumoDNS
| Contracting party | KumoDNS |
| Effective date | 24 August 2026 |
| Version | 1.0 |
| Primary market | Business customers; mandatory consumer rights preserved |
| Related documents | Acceptable Use Policy, Privacy Policy, Order Form and any applicable Service Level Agreement |
These Terms of Service (“Terms”) govern access to and use of the KumoDNS services provided by KumoDNS (“we”, “us” or “our”). “Customer”, “you” or “your” means the person or entity accepting these Terms or identified in an Order. If you accept for an organisation, you represent that you have authority to bind it.
You accept these Terms by clicking an acceptance control, creating an account, placing an Order, using the Services, or continuing to use the Services after being notified of an update. If you do not agree, do not use the Services. Electronic records, communications and automated ordering systems may be used to form and administer the contract to the extent permitted by law.
The agreement consists of these Terms, each accepted order form, online checkout or service order (“Order”), the Acceptable Use Policy (“AUP”), Privacy Policy, any applicable data-processing terms, and any expressly incorporated Service Level Agreement (“SLA”). If documents conflict, the following order applies unless an Order expressly states otherwise: (1) the Order; (2) an SLA or data-processing addendum for its subject matter; (3) these Terms; (4) the AUP; and (5) online product documentation. Customer purchase-order terms do not apply unless KumoDNS expressly accepts them in writing.
“Services” means KumoDNS authoritative or secondary DNS hosting, DNS management, control panels, APIs, nameservers, monitoring, support and any related product stated in an Order. The Order identifies the subscribed plan, term, fees, limits and any special commitments. Marketing descriptions and roadmaps are informational unless expressly included in an Order.
Activation may depend on successful payment, verification, zone import and correct domain delegation. You are responsible for your registrar account, registry relationship, domain renewal, delegation, glue records and third-party connectivity unless the Order expressly assigns those tasks to KumoDNS.
DNS changes can be affected by time-to-live values, recursive caches, registry or registrar systems, DNSSEC chains, network routing and third-party resolvers outside KumoDNS’s control. KumoDNS does not guarantee immediate global propagation or universal resolver behaviour.
You must remain within published or ordered limits for zones, records, queries, traffic, users, API calls and other resources. KumoDNS may offer an upgrade, charge documented overage fees, rate-limit excessive use, or restrict use that creates security or service risk.
Preview, beta and trial services may be changed or withdrawn at any time, may have reduced support and are provided without an SLA unless expressly stated. The free plan may likewise be changed or withdrawn at any time and has reduced support, but the KumoDNS SLA does expressly state an availability commitment for it: every plan carries the same commitment, and service credits under that SLA are available on paid plans only. Do not use preview, beta or trial services for workloads requiring production-grade availability unless KumoDNS agrees in writing.
“Customer Data” means domain names, zones, DNS records, configuration, account data and other information submitted by or for Customer. As between the parties, Customer retains its rights in Customer Data. Customer grants KumoDNS and its subprocessors a non-exclusive, worldwide, limited licence to host, copy, transmit, process, modify for technical formatting, secure and otherwise use Customer Data only as necessary to provide, maintain, protect and improve the Services, comply with law, and enforce the agreement.
Customer is responsible for:
The AUP at https://www.kumodns.com/aup.php is incorporated into these Terms. Customer must not use or permit the Services for unlawful, fraudulent, infringing, malicious or abusive activity, or in a way that disrupts KumoDNS or third parties. KumoDNS may investigate and take proportionate action under the AUP, including record or zone restriction, rate limiting, suspension or termination. Immediate action may be taken for urgent threats, compromise, attacks, phishing, malware, child-safety matters, legal compulsion or material operational risk.
KumoDNS will use reasonable administrative, technical and organisational measures appropriate to the Services. No internet service is completely secure or uninterrupted. Customer must implement security appropriate to its use, including strong authentication, access review, secure automation, DNSSEC where suitable, change control and incident response.
KumoDNS may perform maintenance, emergency work, migrations and security changes. Where reasonably practicable, KumoDNS will give notice of planned maintenance likely to materially affect paid Services. Emergency work may occur without advance notice. Availability commitments and service credits apply only if stated in an SLA; service credits are the sole contractual remedy for the SLA failure to the extent permitted by law.
Support channels are those published for the subscribed plan or stated in an Order. Customer must provide reasonable diagnostic information and cooperation. KumoDNS is not responsible for delays caused by incomplete information, Customer systems, registrars, registries, resolvers, networks or other third parties.
Your plan may allow you to add team members to your account. A team member is an authorised user for the purposes of section 3, and the zones and permissions available to them are the ones you assign when you set them up.
Where a team member contacts support, we will assist only with matters falling within the permissions you have granted that member. A request outside them must come from you as the account owner — including anything affecting billing, the plan, payment methods, the account itself, or a zone that member is not assigned.
We may confirm a team member's permissions before acting on a request, and may decline a request or refer it to you.
You remain responsible for keeping each member's access appropriate to what they do, and for removing it when it is no longer needed.
Prices are shown on the plans page in Singapore dollars and are charged per billing period. Paid plans include a 30-day trial; the free plan is free indefinitely and needs no card.
How plan changes work:
Card payments are processed by Stripe. We do not receive or store your full card number.
The initial subscription term is stated in the Order. Unless the Order says otherwise, a paid subscription renews automatically for successive periods equal to the then-current billing period until cancelled. Customer may prevent renewal through the account portal or by notice to Contact us before the renewal date. Cancellation takes effect at the end of the paid period unless otherwise stated.
KumoDNS may change recurring prices for a future renewal period by giving at least 30 days’ notice, or any longer period required by law. If Customer does not agree, its remedy is to cancel before renewal. Usage-based rates may change on the notice stated in the Order or pricing page, but changes do not apply retroactively to usage already incurred.
KumoDNS and its licensors retain all rights in the Services, software, APIs, documentation, names, marks and technology, excluding Customer Data. Subject to the agreement and payment of fees, KumoDNS grants Customer a limited, non-exclusive, non-transferable (except as permitted under section 20), revocable right during the term to access and use the Services for its internal business purposes and authorised downstream service delivery.
Customer must not copy, modify, reverse engineer, sell, sublicense or create derivative works from the Services except to the extent expressly permitted by law or an Order; remove proprietary notices; access source code; or use the Services to build a competing service through unauthorised extraction. If Customer provides feedback, Customer grants KumoDNS a perpetual, irrevocable, worldwide, royalty-free right to use it without identifying Customer or disclosing Customer Confidential Information.
“Confidential Information” means non-public information disclosed by one party that is marked confidential or should reasonably be understood as confidential. The recipient will use it only to perform or receive the Services, protect it using at least reasonable care, and disclose it only to personnel, advisers and subcontractors who need to know and are bound by confidentiality duties. These obligations do not cover information that is public without breach, already lawfully known, independently developed, or lawfully received without restriction.
A recipient may disclose Confidential Information where required by law or competent authority and, where lawful and practicable, will give notice and reasonable assistance. Each party may seek injunctive or equitable relief for threatened misuse. This section does not prevent KumoDNS from using aggregated or de-identified service information that does not identify Customer or individuals.
KumoDNS will process personal data in accordance with its Privacy Policy at https://www.kumodns.com/privacy.php and applicable law, including the Singapore Personal Data Protection Act 2012 where applicable. Each party is responsible for its own legal obligations. If KumoDNS processes personal data on Customer’s behalf as a data intermediary or processor, the parties will enter into applicable data-processing terms. Customer must not submit sensitive or regulated data unless necessary, lawful and supported by appropriate safeguards and an agreed service scope.
KumoDNS may suspend or restrict Services for non-payment after applicable notice; material breach; AUP violation; suspected compromise; excessive risk or load; protection of the Services or third parties; or compliance with law, court order or authority direction. KumoDNS will seek to make the action proportionate and restore Services when the issue is resolved, but is not required to give advance notice where urgent action is reasonably necessary.
Customer may terminate for KumoDNS’s material breach if KumoDNS does not cure within 30 days after sufficiently detailed written notice. Customer may also cancel a subscription as described in section 10. Termination does not relieve payment obligations accrued before termination.
KumoDNS may terminate for Customer's material breach not cured within 14 days after notice, or immediately where the breach is incapable of cure, involves serious or repeated Abuse, creates material security or legal risk, results from insolvency, or where continued service is prohibited by law. Non-payment is the exception to the 14 days: where the breach is an unpaid invoice, the reminder, suspension and termination timeline in "If an invoice goes unpaid" below is the notice and opportunity to cure, and applies instead of this paragraph's cure period. KumoDNS may discontinue a Service for convenience on at least 30 days' notice, unless a longer committed term in an Order applies.
On termination, Customer's access ends and DNS service may cease. Before termination, or during the restore period described below, Customer should export its zone data and change delegation to replacement nameservers. On termination KumoDNS moves each hosted zone to Customer's recycle bin, where it can be restored for the period included in Customer's plan — 7 days on Starter, 14 days on Growth, 30 days on Business and 90 days on Enterprise — after which it is permanently deleted. The free plan includes no recycle bin, and zone data on it is deleted at termination. Account, billing and support records are retained for the periods published in the Privacy Policy rather than for the restore period. All of this is subject to legal retention requirements and backup cycles. If KumoDNS terminates a paid Service for convenience, or Customer terminates for uncured KumoDNS breach, KumoDNS will refund prepaid fees for the unused terminated period. No refund is due where KumoDNS terminates for Customer breach or Abuse, except where mandatory law requires otherwise.
We would rather remind you than switch anything off. If an invoice becomes overdue, this is what happens and when:
| When | What happens |
|---|---|
| Day 1 | A courtesy reminder by email. |
| Day 5 | A final notice by email. |
| Day 7 | The account is suspended. Your zones stop answering queries. |
| Day 8 | A warning that termination is approaching. |
| Day 10 | The account is closed and your zones move to your recycle bin. |
Paying the outstanding amount at any point before termination restores the account. Suspension stops your domains resolving, which will take websites and email offline, so please do not treat it as a soft warning.
Closing the account does not delete your zones straight away. They go to your recycle bin for the period your plan includes, described next, and can be restored until it runs out.
When you delete a zone on a paid plan it goes to your recycle bin and can be restored for the number of days your plan allows — 7 days on Starter, 14 days on Growth, 30 days on Business and 90 days on Enterprise.
The free plan has no recycle bin. Deleting a zone on the free plan removes it and all of its records permanently and immediately. The control panel tells you this before you confirm.
You can export any zone as a standard BIND zone file at any time, on every plan including free. We think you should be able to leave with your records as easily as you arrived with them.
The Services may interoperate with registrars, registries, cloud providers, networks, resolvers, certificate authorities, payment processors and other third parties. Their products and terms are separate, and KumoDNS is not responsible for third-party acts, omissions, outages, policy decisions or changes outside KumoDNS’s reasonable control. Links or interoperability do not imply endorsement. Customer is responsible for maintaining necessary third-party accounts and rights.
KumoDNS warrants that paid Services will be performed with reasonable care and skill and substantially in accordance with applicable documentation. Customer’s remedy for a reproducible breach is re-performance or, if KumoDNS cannot cure within a reasonable time, termination of the affected Service and refund of prepaid fees for the unused affected period.
Except for the express warranty above and to the maximum extent permitted by law, the Services are provided “as is” and “as available”. KumoDNS does not warrant that the Services will be uninterrupted, error-free, immune from attack, compatible with every system or resolver, or that every DNS change will propagate by a particular time. KumoDNS does not control the content or systems reached through Customer’s DNS records. Nothing in these Terms excludes a condition, warranty, right or remedy that cannot lawfully be excluded.
Nothing in the agreement excludes or limits liability for death or personal injury caused by negligence; fraud or fraudulent misrepresentation; wilful misconduct; breach of confidentiality or infringement to the extent such liability cannot reasonably be limited; or any liability that cannot be excluded or limited by law.
Subject to the preceding paragraph and to the maximum extent permitted by law:
Customer will defend KumoDNS, its affiliates and personnel against a third-party claim, and indemnify them for damages, settlements and reasonable external legal costs finally awarded or agreed, to the extent the claim arises from Customer Data, Customer’s unlawful or unauthorised use of the Services, infringement of third-party rights, or a material breach of the AUP or sections 5 or 11. The obligation does not apply to the extent the claim results from KumoDNS’s breach, negligence or wilful misconduct.
KumoDNS will promptly notify Customer of the claim, provide reasonable cooperation at Customer’s expense, and allow Customer to control the defence, provided Customer may not settle in a way that admits fault by KumoDNS, imposes non-monetary obligations on KumoDNS, or fails to fully release KumoDNS without KumoDNS’s written consent. Any indemnity is subject to applicable law, including statutory reasonableness requirements.
Each party will comply with laws applicable to its performance. Customer must not use the Services in connection with prohibited persons, jurisdictions, transactions or activities, or to evade sanctions, export controls or law-enforcement measures. KumoDNS may validate and respond to lawful notices, preservation requests, directions and orders from courts, regulators and authorities, and may disclose or restrict information or Services as permitted or required by law.
Customer may not assign or transfer the agreement without KumoDNS’s prior written consent, not to be unreasonably withheld for a bona fide transfer of substantially all relevant business assets where the assignee is creditworthy and not a competitor or prohibited person. KumoDNS may assign the agreement to an affiliate or in connection with a merger, reorganisation or sale of substantially all relevant business assets on notice. KumoDNS may use affiliates and subcontractors to provide the Services and remains responsible for their performance to the extent required by the agreement and law.
Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, widespread network or power failures, war, terrorism, civil disorder, labour disputes not limited to its own workforce, epidemics, governmental action, registry or upstream failure, and large-scale cyberattack despite reasonable safeguards. The affected party will take reasonable steps to mitigate and resume performance. This section does not excuse payment already due. If a material force-majeure event continues for more than 60 days, either party may terminate the affected Order on notice.
KumoDNS may send operational and contractual notices to the account email, through the control panel, or to the address in the Order. Customer must send legal notices to Support. Email notice is received when transmitted without delivery failure; portal notice when posted and notified by email; courier notice on recorded delivery. Notices of breach, termination for cause or legal claims must also be sent by a method that provides a durable record.
KumoDNS may update these Terms for legal, regulatory, security, technical or service reasons. KumoDNS will give at least 30 days’ notice of a material change, unless a shorter period is reasonably required by law or urgent security need. A material change will apply from the stated date and ordinarily no earlier than the next renewal for a fixed committed term. If a material change substantially disadvantages Customer, Customer may terminate the affected month-to-month Service before it takes effect. Continued use afterward constitutes acceptance to the extent permitted by law.
The agreement and any non-contractual dispute arising from it are governed by the laws of Singapore, without regard to conflict-of-laws principles. Before starting proceedings, the parties will attempt in good faith for 30 days to resolve the dispute through authorised representatives, unless urgent injunctive relief is reasonably required. Subject to mandatory law, the courts of Singapore have exclusive jurisdiction.
If Customer is a consumer, nothing in this section or elsewhere deprives Customer of mandatory protections or the right to bring a claim in a forum that applicable law does not permit the parties to exclude.
The agreement is the entire agreement about the Services and supersedes prior proposals, statements and understandings on that subject. Neither party relies on a statement not included in the agreement, but this does not limit liability for fraud.
If a provision is invalid or unenforceable, it will be enforced to the maximum lawful extent and the remainder continues. The parties will replace it with a lawful provision that most closely reflects its purpose.
Failure or delay to exercise a right is not a waiver. A waiver must be in writing and applies only to the stated circumstances.
The parties are independent contractors. The agreement does not create a partnership, joint venture, agency, fiduciary or employment relationship.
A person who is not a party has no right under the Contracts (Rights of Third Parties) Act 2001 to enforce the agreement, except that an expressly identified indemnified person may enforce section 18. The parties may vary or terminate the agreement without third-party consent.
“Including” means “including without limitation”. Headings are for convenience. Singular includes plural. A reference to law includes amendments and replacements. If translated, the English version prevails to the extent permitted by law.
Accrued payment obligations and sections concerning intellectual property, confidentiality, data retention, disclaimers, liability, indemnity, disputes and general interpretation survive termination to the extent necessary.
| Legal operator | KumoDNS |
| UEN / registration no. | 53530479W |
| Registered address | 60 Paya Lebar Road, #06-28, Paya Lebar Square, Singapore 409051 |
| Support | Contact us |
