Cards are managed under Payment methods. More than one can be stored, with one marked as the default.
Adding a card
Adding a card takes you through the payment provider's own flow and returns you to the portal when it completes. Card numbers are not stored on our systems — the portal holds a reference and the last few digits so you can tell one card from another.
The default
The default card is the one charged for subscription renewals and for automatic payment of invoices. Changing it takes effect from the next charge.
Automatic charging
With automatic charging on, an invoice is paid from the default card when it is issued. With it off, invoices sit there waiting for you — and the overdue timeline starts running whether or not anyone is watching.
Turn it on unless you have a reason not to. Day 7 is a suspension, and an expired card is the most common cause.
Paying an invoice by hand
An outstanding invoice can be paid directly, with any stored card. Useful if automatic charging is off, or if a charge failed and you have since fixed the card.
Removing a card
A card can be removed at any time. Removing the default without adding another leaves nothing to charge — the next renewal fails, and the overdue timeline begins.
If you are replacing a card, add the new one and make it the default before removing the old one.
When a payment fails
The invoice stays outstanding and the timeline continues. Fix the card, then either wait for the next automatic attempt or pay the invoice by hand — the second is faster and immediately clears the account.
Last reviewed 2026-08-19.
Open a ticket from the control panel, or use the contact form if you cannot sign in. If a domain is down, the status page is the fastest way to find out whether it is us.