Every charge produces an invoice, and they are all in Billing — issued, paid and outstanding. Each can be opened and downloaded.
Prices are in Singapore dollars and charged per billing period.
Reading the invoice
Open any invoice from Billing and you get the document itself, not a summary of it. Download PDF gives you the same document as a file — same figures, same wording, same layout — so whichever one you send to your accounts team, they are looking at what we issued.
A settled invoice is stamped PAID across the page, in a light green that sits behind the figures rather than over them. An invoice still awaiting payment carries no stamp; its status is the pill beside the INVOICE heading, which reads UNPAID, or OVERDUE once the due date has passed.
The FROM block names KumoDNS and our UEN together at the top, then the registered address, then how to reach us. If your finance team needs the UEN for their records, that is where it is, on every invoice, and on the PDF as well.
You are reminded on your dashboard
An unpaid invoice shows as a reminder at the top of your dashboard, from the moment it is issued until it is paid. It names the amount and the date it was due, and once it is late it names the date your zones stop answering DNS — not "soon", the actual date.
That is deliberate. The reminder emails on day 1 and day 5 can land in a spam folder or go to an address nobody reads any more; the dashboard is the one place you will see it. If the reminder is not there, nothing is outstanding.
A credit note never appears as something owed. It is money on your account, not a bill.
How to pay
Open Billing in your account. Against an unpaid invoice you get two ways to pay:
- Pay now — charges the card you have saved with us. One click, and it asks
you to confirm the amount first.
- PayNow, Apple Pay or another card — opens a payment page that takes
PayNow, Apple Pay, Google Pay, or any card you have not saved. Each invoice row has the same thing under Other.
If you have no card saved, the button takes you straight to that page. You do not need to save a card to pay — PayNow does not use one.
Paying by PayNow takes you to a QR code to scan in your banking app. When you come back you will see a "please wait while we confirm your payment" page with a spinner — leave it open. It checks with your bank every few seconds, and as soon as the transfer clears it takes you to Billing and tells you the payment was received.
Do not pay again while that page is showing. Your payment is already on its way; paying twice would mean asking us for a refund, and PayNow refunds have to be arranged by hand.
If it is still waiting after a while, there is a link to go to Billing. Nothing is lost — the payment is applied as soon as it clears, whether or not you have the page open.
PayNow is available on invoices billed in Singapore dollars.
Invoices are due within 7 days
That is the term on the invoice and the one the platform enforces.
The overdue timeline
If an invoice is not paid, this is what happens and when. It is written down here because a surprise suspension is worse than a slow one, and because you should be able to see how much time you have.
| Day | What happens |
|---|---|
| 1 | A reminder is sent |
| 5 | A final notice is sent |
| 7 | The service is suspended |
| 8 | A termination warning is sent |
| 10 | The account is terminated |
Suspension means your zones stop being answered. That is a live outage for every domain on the account, not a portal lockout — this is the point in the timeline that matters most, and it arrives on day 7.
Paying the outstanding amount lifts a suspension. After termination, recovery depends on the retention windows in the Terms and Privacy Policy.
Avoiding all of it
Add a card and enable automatic charging — see Payment methods. Most overdue invoices are not a decision, they are an expired card nobody noticed.
Getting an invoice after an account closes
Invoices are kept for five years from the end of the financial year they were issued in, whether or not the account is still open — that is the period Singapore tax law requires of us, and we hold to it regardless of what happens to the account.
If you need a copy of an invoice for an account that has been closed or terminated, contact support with the invoice number or the dates you need. The document we send is the one that was issued: same number, same figures, and billed to the name and address that were on it at the time, not to whatever came later.
The same applies to the record of what you paid — which card, when, and the reference — kept for the same five years.
Refunds
Fees are non-refundable except where the Terms, an Order or the law say otherwise. If KumoDNS terminates a paid service for convenience, or you terminate for an uncured breach by us, prepaid fees for the unused period are refunded. The Terms are the authority.
A payment made by PayNow cannot be refunded automatically. Where a refund is due on one, it is arranged by hand — contact support and we will sort it out with you. Card payments are returned to the card they came from.
This is worth knowing before you choose how to pay a large invoice: if a refund is a realistic possibility, paying by card is the simpler path back.
A billing question is not a support ticket about DNS
Use the Support section for either, but say which it is. A billing query answered by the wrong queue is a billing query answered slowly.
Last reviewed 2026-08-30.
Open a ticket from the control panel, or use the contact form if you cannot sign in. If a domain is down, the status page is the fastest way to find out whether it is us.